Refund policy

Before you buy, we recommend you take a good look at the different sizes and product specifications. Also, we try as much as possible to highlight the true color of the products, however, the calibration of the screens can sometimes differ from one device to another. This is something that is beyond our control.

Canceling an order

It is possible to cancel an order before the shipping confirmation email is sent. In simple language, we can cancel the order if it has not been shipped.

Return and refund

If you would like a refund, it is possible to do so. However, you must return the product to us in good condition at your expense. Once we receive the product, we will evaluate its condition and we can issue the refund.


No exchanges are accepted unless specifically agreed upon with the Ticoti Baby team. Want to discuss it, contact us!

Product Breakage

If the product is broken or has a defect, these things happen. Contact us, we will find a solution together.